COVID-19 Resources

Illinois Promise is working closely with campus resources to update scholars on policies and information during these unprecedented times. Please take a few minutes to explore the areas on this page as they are most relevant to you.


If you need the university to help you get online (for example, borrow a computer or help with internet access at home), contact the Student Assistance Center at OR 217-333-0050. The Student Assistance Center will ensure that you are routed to the appropriate resource.

There are also several companies offering free or discounted expanded internet access:

Getting help with Zoom:

Continuing key university activities:

Information regarding moving out of University Housing and refunds: 

If you MUST remain in University Housing please fill out this form NO LATER THAN MARCH 25th:   

University Apartments will remain open after Spring Break.

If you have questions related to off-campus housing issues, the office of Off-Campus Community Living (OCCL) is available for virtual meetings.  You may contact them at (217) 333-0112 OR

The Illini Union Bookstore is offering FREE e-books through RedShelf and VitalSource through May 25.  This is beneficial if you had to leave your textbook on campus or as you progress in a new 8-week course. Click here for RedShelf e-books or click here for VitalSource e-books.  In addition, IUB is shipping textbooks once a day for 2nd 8 weeks classes so purchasing online with IUB remains an option though the store is closed for in-person purchasing.

I-Promise Scholars can email Jim Trail, Operations Manager, with any questions.

Illinois Promise students who took part in the iClicker loan program through OMSA will have the loan period automatically extended through the Fall 2020 Academic Year. Please note this extension includes both the Fall 2020 and Spring 2021 semesters.  

This means that you are NOT responsible for returning the iClicker at the end of the current semester as previously instructed. In addition, there will be no fees incurred to your student account. 

For graduating seniors or for those who do not wish to extend their loan into the next academic year, please mail the device to the address below no later than May 6th.

OMSA Academic Services Center
1103 West Oregon Street, Suite E
Urbana, IL, 61801

Information on Federal Work Study:

"On March 22 Chancellor Robert J. Jones released a statement in regards to COVID-19 Pandemic Pay. Based on this guidance undergraduate student hourly employees will be paid for the duration of their hourly appointment, or the end of the Spring semester (May 15, 2020), whichever is earlier. If you were a current active employee prior to March 15 your department should now be aware of this policy. Please exercise patience as the University and the departments work to ensure appropriate pay. If you have specific questions, please contact your hiring supervisor."

General career services information is outlined here:

Information from The Career Center's Pre-Health Advising Team

  • Are Pre-Health Advising Services available? Yes, we offer 30-minute appointments via phone, Skype or Zoom and we are still holding Health Advising Drop Ins on Tuesdays and Fridays from 1:30-3:00pm. You can schedule an appointment here or call 217-333-0820. For Drop Ins you may call 217-333-0820 or join in via Zoom here. For online resources please visit Pre-Health @ Illinois on Compass. If you do not see this in your dashboard, you may request access here.  Follow us on Instagram and Facebook for up to date information from application services as well as upcoming virtual events. If you are not already subscribed to our weekly newsletter, Health Careers Chronicle, you can sign up here.  
  • How will Credit/No Credit courses impact my application to a health professions school? Schools and admissions committees are well aware that many campuses have moved quickly to online course delivery and the impact that may have on grading options. Currently there is no consensus among programs; some have indicated they will accept C/NC in prerequisite courses for spring 2020. Others have stated they won’t. We will continue to monitor this information as more schools and programs make decisions.  

    We recommend maintaining the grade option for the sciences, especially prerequisite courses. Consider C/NC for other courses if necessary, which would allow for more time to focus on those science courses. Your performance this semester will be a testament to your resilience and adaptability, which are among the core competencies that professional schools seek in future practitioners. Keep in mind that admission to any professional or graduate program involves much more than a review of transcripts; admissions committees utilize a holistic review of an applicant’s background, work and volunteer experiences, motivation, and characteristics.  
  • How will the response to COVID impact admissions test availability (MCAT, DAT, PCAT, OAT) or the application process in general? You can find information on admissions test date changes and application systems here.  
  • Due to COVID-19 precautions, many clinical shadowing and volunteer opportunities are on hold. What can I do this spring/summer? First and foremost, take care of yourself and those around you. Community needs are soaring--blood donations are low, for example. Check out these volunteer opportunities throughout Illinois. There are lots of ways to engage in personal improvement and academic enrichment while social distancing. This is a great time to reflect and journal on your path to the health professions. Utilize this time to research schools and programs (application process, pre-reqs, etc.) Attend online fairs or info sessions. Read books or articles. Explore virtual volunteer opportunities. Remember, everyone is in the same boat. Not being able to shadow or do specific activities is not making you "fall behind.”
  • Can someone assist me as I prepare to apply this spring/summer? Absolutely! Pre-Health Advisors are happy to speak with you regarding the application process. We can help determine competitiveness, narrow down your list of schools to apply to, and walk you through the process. We also will review your application (AMCAS, AADSAS etc.). Schedule a 30 minute appointment for assistance.   
  • Can alumni utilize Pre-Health Advising services? Yes! We are happy to assist along your journey to a career in the health professions. All of our services are available to alumni. Schedule a 30-minute appointment or join us for Drop Ins on Tuesdays and Fridays 1:30-3:00pm by calling 217-333-0820 or via Zoom.  
  • How can I get my personal statement reviewed? Current students may submit Word documents online here. Alumni please email the Word document to and include your NetID.

The Counseling Center is offering phone consultations and students who have United Healthcare through the University may access online counseling via For phone consultations, questions, or current clients who have not received email communication from their counselor, call 217-333-3704. If you need to speak with someone after hours, please contact the Rosecrance Crisis Line at 217-359-4141 or call 911.

The Counseling Center is also offering an Online Mindfulness Series to help you manage stress and anxiety and prioritize. Learn more here and register soon!

Updates from McKinley Health Center:

Coping with COVID-19 Toolkit from Campus Wellbeing Services:

We’re here and available to you!  Please reach out to your Coach with any questions or concerns you may have (or even just to check in and let us know how you’re doing!). We’re meeting with students via Zoom, email, or phone!  Here’s how to reach us:

Last names A-F: Sarah Watson, 

Last names G-N: Kristine McCoskey, 

Last names O-Z: Shanicka Burdine,